Winners!
2010 - ITAC Awards Uniting Care Wesley-Port Adelaide - Implementation of the Year 150-650 Places Category - View UCW-PA Julie Hossack's Presentation here
2009 - ITAC Awards Barwon Health - Implementation Of The Year Over 150 Places Category
> Press Release
2008 - Australian Achiever Award for Customer Service - Highly recommended
> Read on
Book a demo with one of our staff. Each member of our Sales
and Training team has at least 10 YEARS management experience in the Aged Care Industry!> Enquire
We have staff on standby 24 hrs a day if you have an urgent issue
needing attention.
Our helpful Support team though can answer any questions from 8.30am –
6.30pm. Give us a call anytime> Log a support request
Subscribe to our Newsletter
Jan Clark, Executive Care Manager, Maurice Zeffert Home Inc, Perth WA
July 2010
After attending a personalised presentation of the Leecareplus program in 2006, my
colleague and I chose Leecareplus as a far superior system for the organisation’s
clinical needs in comparison to other computer assessment/care plan programs we
had researched. We have not been disappointed ! To our surprised delight the staff who
had very little or no computer skills were positively challenged while becoming
competent in using this system and those who were already computer literate took to it
“like a duck to water”. We are very fortunate to have an Information Support Officer who
has superior computer skills and a small team of Clinical Nurses who are very motivated
towards training our care staff to use the program efficiently. Over the last few years we
have benefited from the continuous improvement as Leecareplus personnel regularly
upgrade the system in response to changing aged care legislation (eg funding tool
changes from RCS to ACFI), partnership with Medicare Australia & the users’ feedback.
The key points that make Leecareplus program stand out for us are –
- Initial training was provided by Leecare over several days for a large group of our staff.
- We found this training essential to our success. Ongoing training from Leecare is
available on request
- Caroline and her team’s clever ability to combine their first hand experience and
knowledge in clinical aged care, government legislation and IT to develop an
integrated program that is ideal and user friendly
- Local networking forums facilitated by Leecare are great because at these forums,
not only do we have first hand discussions with Leecare personnel, but also with
other aged care clients in WA
- The audit tools (infection rates, incident lists, ACFI scores, weight and BMI lists
etc) which make data collection and analysis so much easier and less time
consuming than the old paper based system
- Improved communication systems between staff by using the alert and message
tools, the ability to quickly access the residents’ records, including progress notes
and care plans from any internal computer or mobile notebook (but only for those
who have authorized access)
- Improved time management for me – I am able to check on residents’ progress and
communicate with all staff from my office. This ability is also invaluable when
residents’ families or external health care personnel contact me to discuss issues.
- When investigating a complaint the information is so easy to access and print out
within selected dates, even when documented long ago
- The very comprehensive assessment system which automatically feeds information
to the personalized care plans – this beats the old way when we used to have to
write up each personalized care plan for the residents and hope that we had
duplicated every detail to meet the funding tool and accreditation requirements. Our
team feel much more confident now knowing that our Leecare documentation will
show the details accurately & consistently across the integrated system
- We have received many compliments from acute hospital personnel and external
health care professionals, including geriatric physicians, informing us that the
instantly generated information such as transfer details, care plan summary etc are
the most comprehensive and useful they have ever seen
- The Leecareplus team’s pursuit in excellence, effective communication systems
with their clients and their respectful responses to our suggestions. Some of our
suggestions have been incorporated into the Leecareplus upgrades. When
networking I have not heard of any other operations software company that is so
responsive and supportive to our needs and also “does not charge the earth” !
- Cost effective advantages related to increased productivity, less expenditure on
paper, ink, photocopying, file management, assessment tools etc
|
|